Maintenance FAQ

Maintenance Frequently Asked Questions

What exactly do I get when I sign up for a website maintenance plan?

You receive free updates each month. This means you are a top priority for us – all the website changes you request will be implemented promptly. Additionally, your website will be monitored 24/7 for any hack attempts and other suspicious activity. We will perform regular backups and ongoing monitoring, so that we are able to troubleshoot any issues as soon as they arise.

Included Features and Benefits:

  •   FREE website updates per month  
  •   meta tags optimization
  •   enhanced patient education section (embedded in you website)
  •   secure dedicated web hosting
  •   emails HIPAA / PIPEDA compliant with G Suite  
  •   monthly website traffic statistics
  •   daily backups
  •   24 x 7 web servers monitoring
  •   temporary page while your website is being developed
  •   domain name administration
  •   free training and technical support

Am I locked into a contract?

No we don’t lock our customers into long-term contracts. To get started with a website maintenance plan, you would sign a flexible month-to-month agreement. You are free to cancel your plan at any moment without any fees.

How do I submit a maintenance request?

You have three options to choose from:

  • Email us at
  • Create a ticket at
  • Call us at 1 (587) 773-2555 to discuss with our account manager the changes you need completed.



How do I know how many hours of maintenance I have left each month?

No worries! Once we fulfill your maintenance request, we will send you a confirmation email that will also state how many minutes or hours we spent on the task and how many you have left.

What if I go over the amount of hours stated in my plan?

If you exceed the amount of hours your monthly maintenance plan allows, you will be billed at our hourly rate for any overage. We will notify you before we exceed that allotted time and provide you with a cost estimate for the remaining changes.

Still have questions? Contact us here!