Maintenance FAQ

Maintenance Frequently Asked Questions

What exactly do I get when I sign up for a website maintenance plan?

You receive free updates each month. This means you are a top priority for us – all the website changes you request will be implemented promptly. Additionally, your website will be monitored 24/7 for any hack attempts and other suspicious activity. We will perform regular backups and ongoing monitoring, so that we are able to troubleshoot any issues as soon as they arise.

Included Features and Benefits:

  •   FREE maintenance & website updates 
  •   FREE technical support
  •   24/7 Maintenance Support
  •   HTTPS/SSL Encryption
  •   Enhanced patient education (embedded in you website)
  •   Secure dedicated web hosting
  •   Monthly website traffic statistics
  •   Daily, Weekly & Monthly Backups
  •   24 x 7 web servers monitoring
  •   Domain name administration
  •   Free training and technical support
Optional:

Am I locked into a contract?

No we don’t lock our customers into long-term contracts. To get started with a website maintenance plan, you would sign a flexible month-to-month agreement. You are free to cancel your plan at any moment without any fees.

How do I submit a maintenance request?

The MarketDental Help team is available 24/7 through your ticketing system to help resolve any issues/updates you may have.

24/7

Maintenance

How do I know how many hours of maintenance I have left each month?

No worries! Once we fulfill your maintenance request, we will send you a confirmation email that will also state how many minutes or hours we spent on the task and how many you have left.

What if I go over the amount of hours stated in my plan?

If you exceed the amount of hours your monthly maintenance plan allows, you will be billed at our hourly rate for any overage. We will notify you before we exceed that allotted time and provide you with a cost estimate for the remaining changes.

Still have questions? Contact us here!