Job Title: Junior User Support - System Administrator
Job Overview
MarketDental is looking for motivated Full-Time Junior User Support - System Administrator (located in the Edmonton area). The successful candidate will be responsible and assist in various IT and technical support operations. The candidate should have a SOLID understanding of Internet technologies and ONLINE marketing.
Main Responsibilities
- Provide user-level IT and technical support to clients;
- First level of support for user tickets;
- Support for end-user web applications;
- Monitoring the infrastructure and reacting to alerts;
- Checking backup jobs and managing backups;
- Maintain and build positive relationships with existing clients;
- Enter & maintain projects and sales information (using Jira and Hubspot);
- Determine the most appropriate sales approach with current and potential clients;
- Prepare proposals and demos that effectively demonstrate the benefits of our services;
- Maximize revenues with existing clients through maintaining regular contact and updating them on new initiatives.
Required knowledge and experience
- Solid understanding of customer support processes and best practices (ticketing, call logging, basic action workflow, etc.);
- Solid understanding of Internet technologies and services including basic web development (HTML & CSS);
- Scripting languages, such as bash, PHP;
- Solid understanding of online marketing (SEO, SMO, SEM);
- Experience with Atlassian software - Jira/Confluence/Bitbucket;
- Experience Linux Servers and basic Services (DHCP, DNS, FTP, SFTP, SSH, NFS, SAMBA);
- Intermediate/Advanced Network Experience: Firewall, VLAN, Port security;
- Strong communication skills, both verbal and written;
- Self–starter, independent and proactive;
- Ability to understand business requirements and translate them into technical requirements;
Compensation for this role will be commensurate with experience (base salary + commissions & dental benefits)
