Junior User Support

Job Title: Junior User Support - System Administrator

Job Overview

MarketDental is looking for motivated Full-Time Junior User Support - System Administrator (located in the Edmonton area). The successful candidate will be responsible and assist in various IT and technical support operations. The candidate should have a SOLID understanding of Internet technologies and ONLINE marketing.

Main Responsibilities
  • Provide user-level IT and technical support to clients;
  • First level of support for user tickets;
  • Support for end-user web applications;
  • Monitoring the infrastructure and reacting to alerts;
  • Checking backup jobs and managing backups;
  • Maintain and build positive relationships with existing clients;
  • Enter & maintain projects and sales information (using Jira and Hubspot);
  • Determine the most appropriate sales approach with current and potential clients;
  • Prepare proposals and demos that effectively demonstrate the benefits of our services;
  • Maximize revenues with existing clients through maintaining regular contact and updating them on new initiatives.
Required knowledge and experience
  • Solid understanding of customer support processes and best practices (ticketing, call logging, basic action workflow, etc.);
  • Solid understanding of Internet technologies and services including basic web development (HTML & CSS);
  • Scripting languages, such as bash, PHP;
  • Solid understanding of online marketing (SEO, SMO, SEM);
  • Experience with Atlassian software - Jira/Confluence/Bitbucket;
  • Experience Linux Servers and basic Services (DHCP, DNS, FTP, SFTP, SSH, NFS, SAMBA);
  • Intermediate/Advanced Network Experience: Firewall, VLAN, Port security;
  • Strong communication skills, both verbal and written;
  • Self–starter, independent and proactive;
  • Ability to understand business requirements and translate them into technical requirements;

Compensation for this role will be commensurate with experience (base salary + commissions & dental benefits)

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